1. Subscriptions
- 7-day satisfaction guarantee: If you subscribe to a new plan and are not satisfied, you may request a full refund within 7 days of the first charge, provided you have not yet consumed a covered service (workshop visit, mobile mechanic visit, or roadside dispatch).
- Cancellations after 7 days: You can cancel at any time from your dashboard. Cancellation stops future renewals; the current billing period is not pro-rated or refunded.
- Annual plans: Annual subscriptions are refundable within 14 days of the initial charge if no covered services have been used. After that, they are non-refundable but remain active for the full year.
- Duplicate or accidental charges: Fully refunded within 5 business days of confirmation.
2. Workshop & mobile mechanic bookings
- Free cancellation: Cancel or reschedule at no cost up to 4 hours before your appointment.
- Late cancellation (under 4 hours): A ₦5,000 dispatch fee is retained; the balance (if any) is refunded.
- No-show: The full booking fee is non-refundable, but we will credit 50% of it toward a rescheduled visit within 30 days.
- Service not delivered: If our technician cannot complete the service for reasons within our control, you receive a full refund of the labour portion.
3. Roadside assistance
Roadside dispatches consumed under your active subscription are not separately refundable. If a paid roadside request is cancelled before a technician is dispatched, the fee is refunded in full. Once a technician is en route, the call-out fee is non-refundable.
4. Parts & consumables
- New, unused, and unfitted parts may be returned within 7 days of delivery for a full refund, subject to a 10% restocking fee.
- Fitted parts are covered by the manufacturer's warranty. If a part fails within its warranty period due to a manufacturing defect, we will replace it at no cost or issue a refund.
- Special-order, custom, or clearance parts are non-refundable unless faulty.
5. How to request a refund
Send an email to billing@care24mobilemech.com from the address on your account and include:
- Your account email and phone number
- The Paystack transaction reference (from your invoice or receipt)
- A short description of the issue and, where relevant, photos or the service ticket number
6. Processing times
Approved refunds are issued to the original payment method through Paystack. Card refunds typically settle within 5–10 business days depending on your bank; bank transfer refunds within 3–5 business days.
7. Chargebacks
Please contact us before initiating a chargeback with your bank — most disputes can be resolved directly and faster. If we receive a chargeback, we may suspend the related account and subscription pending resolution.
8. Force majeure & exclusions
We are not able to refund services affected by events outside our reasonable control (severe weather, civil disturbance, government action, power or network outages) after the technician has been dispatched. We will always try to reschedule at no additional cost.
9. Contact
Billing questions: billing@care24mobilemech.com · General support: hello@care24mobilemech.com · 0913 447 0693.