1. Who we are
24 Mobile Mech Services Limited is a company registered in Nigeria, operating from Lekki, Lagos. You can reach us at hello@care24mobilemech.com or 0913 447 0693.
2. Eligibility & accounts
You must be at least 18 years old and legally able to enter into a contract to use our services. You are responsible for the accuracy of the information you provide, for maintaining the confidentiality of your credentials, and for all activity on your account.
3. Services
We provide vehicle maintenance, mobile mechanic visits, roadside assistance, workshop bookings, fleet management, and related digital tools. Availability of specific services depends on your subscription plan, location, and vehicle type. Response times for roadside assistance are targets, not guarantees, and may be affected by weather, traffic, security conditions, or force majeure.
4. Subscriptions & billing
- Subscription fees are charged in advance for the selected billing period (monthly or annually).
- Payments are processed by our payment partner Paystack. By subscribing, you authorise recurring charges until you cancel.
- Prices are shown in Nigerian Naira (₦) and are inclusive of applicable taxes unless stated otherwise.
- We may change plan prices or benefits with at least 14 days' notice by email; changes take effect at the start of your next billing period.
- You can cancel at any time from your dashboard. Cancellation stops future renewals; access continues until the end of the current paid period.
5. Acceptable use
You agree not to misuse the service, including by: providing false vehicle or identity information; requesting service for vehicles you do not own or are not authorised to represent; abusing roadside SOS for non-emergency situations; attempting to interfere with our platform's security; or using the service for any unlawful purpose.
6. Parts, warranties & service quality
Parts installed by our technicians carry the manufacturer's warranty. Labour is warranted for 30 days from the date of service against workmanship defects. Warranties do not cover damage caused by continued driving after a fault is identified, accidents, tampering, or use inconsistent with the manufacturer's specifications.
7. Liability
To the maximum extent permitted by law, our aggregate liability for any claim arising out of or relating to the service is limited to the fees you paid to us in the three (3) months preceding the event giving rise to the claim. We are not liable for indirect, incidental, special, or consequential damages, including loss of profits, revenue, data, or vehicle downtime.
8. Third-party services
We use trusted third parties to deliver the service, including Paystack (payments), Supabase (data hosting), Google (maps, authentication), and communication providers. Their use of your data is governed by their own terms and privacy policies.
9. Termination
We may suspend or terminate your account if you breach these terms, fail to pay, or if we reasonably suspect fraud or abuse. You may close your account at any time by contacting us.
10. Changes to these terms
We may update these terms from time to time. Material changes will be notified by email or in-app notice at least 14 days before they take effect. Continued use after that constitutes acceptance.
11. Governing law
These terms are governed by the laws of the Federal Republic of Nigeria. Any dispute will be resolved in the courts of Lagos State.
12. Contact
Questions about these terms? Email hello@care24mobilemech.com.